Policy Management

Store, organise, and update all your policies in one secure place. Every change is tracked, every version is saved, and your whole team always has access to the most current document — whether they're in the building or not.

CQC Inspection Readiness Dashboard

See exactly where you stand against all 34 CQC Quality Statements at a glance. Each one is rated Green, Amber, or Red based on your real data — policies, staff acknowledgements, quiz results, and open incidents. No guesswork. No last-minute scrambling. Just a clear picture of your compliance, updated automatically.

Inspection Pack — One Click, Inspection Ready

Generate a professional, timestamped compliance report in a single click. It covers all five CQC key questions, your evidence for each Quality Statement, staff acknowledgement rates, policy review history, and any open incidents. Hand it to an inspector the moment they walk through the door.

Staff Policy Acknowledgements

Know exactly who has read each policy, when they read it, and which version they confirmed. Every acknowledgement is logged with a timestamp and stored in your audit trail — so when an inspector asks for evidence, you have it instantly.

Role-Based Staff Quizzes

Automatically generate quizzes tailored to each staff role. Test understanding, not just reading. Pass rates are recorded against each policy and feed directly into your compliance score, giving you real evidence that your team doesn't just have access to policies — they understand them.

AI Policy Q&A — Ask a Question, Get an Answer

Any staff member can ask a question in plain English and get an answer drawn directly from your policies. Available by voice or text. Available offline. So whether a carer is in a resident's room with no signal or a manager is checking a procedure at 11pm, the answer is always there.

Compliance Gap Action List

PolicyNow doesn't just show you problems — it tells you exactly what to do about them. Every compliance gap automatically generates a specific action: send a reminder, assign a policy review, resolve an incident. One click to act. The list updates itself as gaps are closed.

Compliance Trend Timeline

See how your compliance has improved over time across all five CQC key questions. The longer you use PolicyNow, the stronger your evidence of continuous improvement — which is exactly what CQC inspectors look for.

Incident & Feedback Reporting

Report incidents and near-misses quickly, link them directly to the relevant CQC Quality Statement, and track resolution. Every report is logged, timestamped, and tied to your audit trail. Critical incidents trigger immediate alerts so nothing falls through the gaps.

Sector-Specific Views

PolicyNow adapts to your type of service. Care homes, domiciliary providers, GP practices, and dental practices each get a dashboard configured around the Quality Statements that matter most to their inspections. It feels built for you — because it is.

Training Module Builder

Turn any policy into a structured training module automatically. Assign it to relevant staff roles, track completion, and keep a full record of who was trained on what and when. Everything feeds back into your compliance score.

Read Receipts & Full Audit Trail

Every action in PolicyNow is logged — who accessed a policy, when, what version, what they confirmed, what they scored on a quiz, what incidents they reported. Your audit trail is complete, tamper-proof, and ready for inspection at any time.

QR Code Policy Labels

Print a QR code label for any physical location — a medication room, a kitchen, a noticeboard. Staff scan it and go straight to the relevant policy on their phone. No searching, no excuses.

Offline Access

PolicyNow works without an internet connection. Staff can read policies, complete acknowledgements, take quizzes, and report incidents even in areas with no signal. Everything syncs automatically when the connection returns.

Secure by Design

Built for UK healthcare. Every organisation's data is completely isolated — no shared data, no crossover. All content is encrypted. Every access attempt is logged. Fully aligned with UK GDPR requirements for special category data.